Front Line Building Attendant \ Security Neighbourhood Housing Society – Vancouver, BC

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Neighbourhood Housing Society (NHS) is committed to provide safe, secure, and permanent affordable housing for residents of Vancouver’s Downtown Eastside. We are looking for individuals that have experience working as a front-line building attendant \ security in the ever changing DTES. The front desk worker will be situated in the front office overlooking the front entrance. This position is instrumental in ensuing that the building is a safe and supportive place for the residents of our buildings. The Building Attendant must respond to situations in a non-violent and professional manner.

You will be a good fit here at NHS if you are:

  • Reliable, punctual, and responsible
  • Observant to small details
  • Respectful of others. (even when others are not respectful of you)
  • Composed and calm when confronting an individual that has emotional dysregulation. (Not easily baited into violence)
  • Able to maintain professional deportment and integrity even while working alone, unsupervised
  • Resourceful, and ability to problem solve independently
  • Non-judgemental


  • Responsible for monitoring the flow of traffic in and out of the front exit. Including: maintaining a up to date and accurate log book, filling incident report form as required, answering officer phone, and security cell phone
  • Maintaining daily documentation, and statistic reporting if needed by supervisor
  • Monitoring on site and remote cameras. Making sure no barred guests are on site
  • Maintaining building security by performing frequent building inspections. Making sure all locks, doors, and emergency exits are shut tightly. Making sure all lighting is functioning. And ensuring that there is no suspicious person on the property.
  • Making sure no unwanted guest sneaks pass the lobby uninvited
  • Reporting unsafe conditions, any incidents or health hazards to supervisor
  • Observe and report concerning resident health problems to tenant support as needed
  • Provide first response to crisis intervention as required, including Narcan & CPR if needed
  • Assist with general cleanliness and offering a helping hand to maintenance staff as needed
  • Deal with emergencies in accordance to building procedures and document the emergencies. Including but not limited to: Flood, Fire, and Overdoses
  • Building maintenance experience in time of Flood or Fire is a plus
  • Performing other duties as required

Qualifications and Requirements:

  • Have completed Secondary School, plus 1-2 years of related experience, or equivalent combination of education, training and experience.
  • Willingness to adhere to the mission and values of NHS
  • Fluent in English. Read and Write at Secondary School level.
  • High stress tolerance, plus a good self-care plan
  • Computer literate
  • Microsoft Officer suite
  • Windows OS
  • Keyscan system VII (will provide training)
  • iVMS-4200 and Samsung Smart Viewer (will provide training)
  • Experience in operating Hikvision DVR
  • Must have or be willing to obtain Conflict Resolution Training, Non-Violent Crisis Intervention Training, and harm reduction training
  • Must be able to work independently during days of peak traffic
  • Must be professional and maintain clientele/worker boundaries
  • Must have Basic First Aid and CPR (OFA1)
  • Must have Narcan training
  • Basic Security Licence an asset
  • Experienced in working in the DTES with residents dealing with addiction, mental health, and welfare issues
  • Criminal Records Review Act clearance – working with vulnerable people
  • Available for afternoons, graveyards, and STAT holidays
  • Proof of minimum of 2 years sobriety of drugs and alcohol

[We are seeking an individual that is available for weekend, and holidays. Graveyard availability is a plus]

Job Types: Temporary, Contract

Salary: $17.00 to $20.00 /hour


  • sobriety of drugs and alcohol (0 for no use): 2 years (Preferred)
  • Building Attendant in the Downtown Eastside (DTES): 2 years (Preferred)


  • Secondary School (Required)


  • Vancouver (Preferred)


  • OFA 1 (Preferred)
  • Basic Security Training (Preferred)


  • English (Required)

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